At this year’s edition of Shoptalk in Las Vegas (March 3-6), industry leaders put the spotlight on bricks-and-mortar as a still-vibrant element of the retail mix. Successful strategies surfaced included counterintuitive tactics: opening service-led, product-free spaces, allowing consumers to dictate the terms of engagement, and granting new powers to store staff.
Shoptalk 2019: Supercharging the Store
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