Physical retail is getting real by ditching KPIs, ROIs and, well, doing everything differently. And certainly more slowly.
Episode two of our Future Thinking podcast uncovers what this looks like in practice, which retailers are getting it right, and what tomorrow holds for an industry that no longer relies on bricks-and-mortar stores.
Sharing their expert insights this week are Craig White, senior retail project director at Argent LLP (the group behind London’s Coal Drops Yard) and Katie Baron, our very own head of Retail.
Touching on everything from the influence of club culture to the advent of counter-consumption (and what this term actually means), the pair show that 2019 will be the year when successful retailers prove they have eyes on more than just a financial prize.