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Retail

2018: Look Ahead – Retail

2017 was a rollercoaster of retail upheaval – with major sea changes in the form of live commerce, communal digital, empathetic engagement and dexterous physical formats. For 2018, anticipate a shift towards softer selling techniques, emotion-attuned engagement, and luxury built on the satisfaction of endurance.

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Published:
4 Dec 2017
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