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Brief Published: 3 Mar 2020

Airlines Embrace Lenient Booking Policies

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Several airlines have introduced flexible booking policies to encourage consumers to forge ahead with booking trips despite growing uncertainty and fear amid the intercontinental spread of COVID-19 (many carriers are reporting that 50% of bookings are no-shows across several markets). 

New York-based JetBlue was the first to announce a policy suspending change and cancelation fees, for flights booked between 27 February to 11 March with travel completed by 1 June, 2020. The policy applies to all fare tiers, including Blue Basic, which has never allowed no-fee changes. Similarly lenient “book with confidence” policies have now been introduced by companies including American AirlinesBritish Airways, and Alaska Airlines.

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