The direct brand-consumer connections afforded by social media have driven customer service expectations through the roof, prompting a rush of smart digital tools and formerly VIP-only concierge services to hit the mass market. We highlight the smartest strategies, straddling messaging culture, delegation retail and trans-industry innovation.
Concierge Commerce: Upgrading Customer Service
Not yet a member?
Stylus membership is your window to tomorrow’s most exciting opportunities.
We already arm more than 500 of the world’s most forward-thinking brands and agencies with the creative insights they need to make transformative business decisions.
We’d love to do the same for you. Discover what you can achieve by becoming a member.