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Brief Published: 7 Aug 2013

Intelligent Coffee


Austin-based technology start-up Briggo has collaborated with Yves Béhar, founder of Swiss industrial design firm Fuseproject, to develop the Coffee Haus kiosk, which delivers artisan coffee using robotic technology.

The kiosk is designed to look, smell and sound like a real coffee shop, but allows customers to order drinks remotely through its website or app, or by using a touchscreen on the machine. Drinks can then be collected at a time selected by the customer through a real-time order status system, eliminating waiting time. 

Customers can choose from a full menu of speciality coffees and customise a beverage to their exact taste. This can be repeated every time they use the service – with chosen drinks assigned as favourite items for easy reordering. 

"I'm thrilled with the custom blends and roast profiles our team has created," said Scott McMartin, Briggo's vice-president of coffee strategy and operations. "The Briggo Coffee Haus individually grinds and brews each espresso beverage and prepares it to order using artisan coffees, fresh milk and gourmet syrups, creating outstanding espresso shots and great lattes." 

After successful trials at the University of Texas in Austin, the concept is due to be rolled out in the US at venues such as hospitals, airports and offices. A second kiosk is soon to be opened at Bergstrom Airport in Austin. 

For further insight into how food and beverage operators are using technology to enable easy product customisation – an increasing expectation of millennial and Gen Z consumers – see Future Fast Food. For more on the future of kiosks and vending machines, see Nomadic Retail, part of the Anywhere Retailing industry trend and Vend: New Generation Retail Automation