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Brief Published: 1 May 2020

Hilton’s Next-Level Cleaning Programme


As travel bans are relaxed and tourism begins to awaken, travellers will want assurance that hotels are putting hygiene and cleanliness at the top of their priority lists. Towards this, US multinational hotel chain Hilton Hotels & Resorts has announced stringent new disinfection measures, which could set a new industry standard.

To drive this initiative forward, Hilton has collaborated with multinational consumer goods company RB, owner of cleaning brands Lysol (US) and Dettol (UK) and US healthcare company Mayo Clinic to implement Lysol’s medical-grade cleaning plan at its new Hilton CleanStay programme.

The programme, which is rolling out across the chain’s 6,100 hotels worldwide, will use Lysol’s scientific cleaning approach and medical-grade product ranges during a multi-year global partnership. Meanwhile, hotel cleaning staff will be trained by experts from Mayo Clinic’s Infection Prevention & Control team to enhance hygiene protocols. 

New cleaning strategies include room seals on doors to indicate that the room hasn’t been accessed since its last deep clean, extra disinfection for high-touch areas including light switches, door handles, remote controls and thermostats, and the removal of pens, papers and directories from guests’ rooms (replaced with digital versions). Hilton is also investigating the use of electrostatic sprayers, which expel electrostatically charged disinfecting mist, as well as using ultraviolet light to sanitise surfaces.

In public areas, new improved guidelines for fitness centre disinfection will be drafted and an increased frequency of public-area cleaning will be implemented. Wipes will be provided in high-traffic areas, for example alongside lifts.

Meanwhile, Hilton will ensure contactless check-in via its proprietary Digital Key technology for all guests, allowing them to check in, unlock their rooms and access common areas via their mobile. We’ve also tracked desire for contactless delivery in the food realm, see China’s ‘New Normal’ Food Consumers.

For more strategies being implemented by hotels during these uncertain times, read Hotels + Covid-19: Three Survival Strategies. Read also Tech-Forward Hotels for more on ‘low-touch’ tech in hospitality.