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Brief Published: 20 Oct 2017

In-Home Grocery Delivery


US supermarket giant Walmart has begun trialling a new delivery service in collaboration with LA-based smart home brand August that will allow online orders to be delivered inside the home when customers are out.

Available to those with an August smart lock, shoppers will be able to grant Walmart's delivery drivers one-time access to their home using a code while they are out, enabling any perishable goods to be safely packed away in the fridge or freezer.

The consumer is notified via the accompanying August app when the driver arrives and when they leave, allowing them to track the process from start to finish.

Similarly, online retailer Jet (a Walmart subsidiary) joined forces with New York-based smart access provider Latch earlier this year. It provided 1,000 apartment blocks in New York City with resident 'R' systems, which not only allow residents to enter the building using their phone, but also grant delivery drivers entrance to the building in their absence.

These innovations from Walmart are key examples of how brands are catering to the increasingly time-poor, mobile consumer, who's seeking flexible services that fit around their unpredictable schedules. See Post-Kitchen Lifestyles, part of our Kitchen of the Future Industry Trend, for more on this consumer mindset.

See also Tomorrow's Wandering Workers for more on modern consumers' fluid lifestyles.

See also Letterbox-Friendly Wine Packaging and Walmart & Amazon Explore Faster Delivery via Drone Blimps for further examples of creative delivery.