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Brief Published: 5 Oct 2018

KLM’s Robot Assistant Helps Passengers through the Airport


Adding a more advanced dimension to the airport tech revolution and taking a step further from helpdesk robotics, Dutch airline KLM has launched a robot that acts as a personal assistant to help passengers through the airport.

Care-E is a self-driving trolley able to carry up to 85lbs of luggage and drive at walking pace alongside the traveller. To use the robot, passengers scan their boarding card, and it will take them to the right area. The bot also has real-time access to flight information, so it will know where to go if the gate changes or the plane is delayed.

Care-E uses a variety of non-verbal sounds to interact with users, meaning that passengers won't have to speak Dutch to operate the robot. It's currently being tested at Amsterdam's Schiphol Airport, with plans to debut at New York's JFK and San Francisco International by the end of 2018.

Airports are becoming ever more tech-savvy to offer an easy, seamless experience for consumers, and this development by KLM is a smart move from the brand. For more on airports using robotics in increasingly clever ways, see New-Wave Airports, Dubai Airport's Aquarium-Themed Security and Agile Airlines Reshape Travel.