Kik Messenger Launches Bot Shop
Canadian messaging app Kik has just launched a chat bot store that is set to shift the way brands utilise messaging spaces.
At launch, Kik users can connect with 16 bots developed with partners such as US entertainment media brands Funny or Die and Vine. The US Weather Channel can be chatted to for the day's forecast, and French beauty retailer Sephora offers personal make-up advice and beauty tutorials alongside in-app e-tailing through its bot. Similar to Apple's AppStore and the Google Play Store, Kik will let third-party developers offer their own programmes through their Bot Shop.
Messaging apps are becoming the preferred way to connect for millennials and teens. Facebook-owned messenger Whatsapp has more than a billion monthly active users globally (Statista, 2016), while Chinese platform WeChat has 700 million (Statista, 2015). Meanwhile, 42% of Kik's 275 million users are between 18 and 24 years old (ComScore, 2015), and at South by Southwest 2016, Kik's director of fashion and retail services Jaclyn Ling said users spend an average of 74 minutes a day on the app. For brands, chat bots will prove invaluable in scaling their efforts to stay connected to customers in the messaging space.