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Food, Beverage & Hospitality

Future Service

Today's discerning guest expects an unprecedented level of bespoke and wrap-around service. In response, future-thinking hospitality operators are reframing the service landscape to suit modern mindsets and expectations.

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Published:
29 Oct 2014
BY: Mandy Saven & Elli Donajgrodzki
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Hip Family Hotels Hip Family Hotels As a new generation of parents seek hotels that are both stylish and kid-friendly, a lucrative hospitality niche has emerged.
Food, Beverage & Hospitality
Hospitality & Service
10 Jun 2013
Global Food Love-In
Global Food Love-In Global Food Love-In Food has become the new cultural capital in the West, where it is viewed as an increasingly precious commodity. “We are currently in a ‘post-acquisitive’ era whereby food experiences are considered more covetable luxuries than objects like jewellery and cars,” notes a recent report by US media and marketing magazine AdAge.
Trend Reports
Redefine
31 May 2013
Chick-fil-A’s Premium Approach
Chick-fil-A’s Premium Approach Chick-fil-A Premium Push American fast-food chain Chick-fil-A is now offering its patrons free behind-the-scenes kitchen tours at any one of its 1,700 US restaurants. Intended to showcase the brand’s healthy meal options and spotless premises, this is a first for a national chain.
Food, Beverage & Hospitality
Hospitality & Service
01 May 2013
Hilton Launches Kids’ Spa
Hilton Launches Kids’ Spa Hilton Launches Kids’ Spa Global hotel giant Hilton has launched a kid’s spa menu at its Maldives Iru Fushi Resort & Spa, offering themed treatments for both girls and boys aged three to 10. 
Food, Beverage & Hospitality
Hospitality & Service
26 Apr 2013
Westin Tackles Food Waste
Westin Tackles Food Waste Westin Tackles Food Waste The Westin Abu Dhabi Golf Resort & Spa – a member of global hotel giant Starwood – is piloting a machine that turns food waste into fertiliser
Food, Beverage & Hospitality
Hospitality & Service
22 Apr 2013
Tate & Lyle’s Cake Hotel, London
Tate & Lyle’s Cake Hotel, London Tate & Lyle’s Cake Hotel British sugar brand Tate & Lyle has unveiled a cake-themed pop-up hotel in London. For one night only on March 21 2013, overnight guests were able to eat their way through vanilla-sponge cushions, windows and walls clad with 2,000 macaroons, a rug made from more than 1,000 meringues, marshmallow garlands, windowsills built entirely from cake, and a bath filled with caramel-coated popcorn.
Food, Beverage & Hospitality
Advertising & Branding
25 Mar 2013
Nyma and InterContinental Hotels Go Wild For Food
Nyma and InterContinental Hotels Go Wild For Food Hotels Go Wild For Food New York’s Nyma (New York Manhattan Hotel) has partnered with wild-food expert Steve Brill to launch a foraging package for guests staying at the property in June 2013. The one-night package includes a four-hour foraging tour, uncovering the wild foods available in New York’s green spaces.
Food, Beverage & Hospitality
Hospitality & Service
01 Mar 2013
Philippe Starck’s Multi-Sensory Restaurant, Paris
Philippe Starck’s Multi-Sensory Restaurant, Paris Multi-Sensory Restaurant Celebrated French designer Philippe Starck has opened a multi-sensory, East-meets-West dining concept just off the Champs-Élysées in central Paris. The luxury restaurant, which serves Asian food with a Western twist, centres on the character of Miss Kō – a fictional Eurasian female conceived by London design and brand agency GBH to personify the space’s curiosity for modern European-Asian hybrid culture.
Food, Beverage & Hospitality
Hospitality & Service
27 Feb 2013
El Encanto’s Local Approach
El Encanto’s Local Approach El Encanto Goes Local Santa Barbara’s El Encanto hotel, a member of luxury international travel company Orient-Express’s hotel group, has installed new features that aim to demonstrate locality and food provenance.
Food, Beverage & Hospitality
Hospitality & Service
13 Feb 2013
Hastings Hotels: Who Made My Breakfast?
Hastings Hotels: Who Made My Breakfast? Who Made My Breakfast? Northern Ireland hotel group Hastings Hotels has launched a breakfast booklet called Who Made My Breakfast? to showcase its use of 100% local produce.
Food, Beverage & Hospitality
Hospitality & Service
08 Feb 2013
Future Hotel Room: ITH Room Xperience
Future Hotel Room: ITH Room Xperience ITH Room Xperience A high-tech hotel room prototype, which was displayed during the Fiturtech tourism trade show in Madrid in January 2013, demonstrated how connected technology could offer a fully customisable and interactive in-room guest experience.
Food, Beverage & Hospitality
Hospitality & Service
07 Feb 2013
Hilton’s Urgent Vacation Care Centre
Hilton’s Urgent Vacation Care Centre Vacation Care Centre International hotel giant Hilton has partnered with satirical news website The Onion to launch a promotional website that diagnoses consumers’ holiday needs. 
Food, Beverage & Hospitality
Advertising & Branding
01 Feb 2013
Four Seasons’ 24-Hour Digital Detox
Four Seasons’ 24-Hour Digital Detox Four Seasons’ Detox Tapping into the increasing consumer demand for tech-free vacations, Canadian luxury hotel group Four Seasons has introduced a new service that invites guests to surrender their iPhones for 24 hours.
Food, Beverage & Hospitality
Hospitality & Service
04 Jan 2013
Thompson Hotels’ Food Truck Concierge
Thompson Hotels’ Food Truck Concierge Food Truck Concierge US-based hotel group Thompson Hotels has introduced a Food Truck Concierge in its New York hotels to cater for a growing demand for takeaway fare from the city’s 3,000-plus street-food vendors.
Food, Beverage & Hospitality
Hospitality & Service
29 Oct 2012
Future Travel: Transport Interiors
Future Travel: Transport Interiors Future Transport Interiors Aircraft and train interiors have barely changed in decades, but significant shifts in consumer culture mean it’s time for a rethink. From airborne members’ clubs to play spaces for connected kids, Stylus speaks to key industry experts about the ideas and topics that need to be considered when working on future-facing concepts.
Consumer Lifestyle
Transport
28 Aug 2012
Boutique Hotel Summit 2012
Boutique Hotel Summit 2012 Boutique Hotel Summit 2012 The second annual Boutique Hotel Summit, held in London in May, focused on a booming boutique hospitality market that has defied tough economic conditions. Covering the latest trends in marketing, branding and technology, a number of key themes emerged in the panel sessions with experts from across the industry. Stylus reports.
Food, Beverage & Hospitality
Boutique Hotel Summit
08 Jun 2012
Virgin Atlantic’s New Upper Class Experience
Virgin Atlantic’s New Upper Class Experience Virgin's New Cabin As part of a wider investment in more personal in-flight experiences, UK airline Virgin Atlantic has unveiled its £100m ($160m) design for its upper class cabins for the London, Heathrow fleet.
Consumer Lifestyle
Transport
16 May 2012
New Airport Design: Spaces to Romance the Traveller
New Airport Design: Spaces to Romance the Traveller New Airport Design As the airport industry evolves into an increasingly competitive arena, the role of spatial designers has never been more vital to providing a winning edge. Stylus highlights the contemporary designs breaking the traditional airport mould – including intimate airline lounges, wow-factor terminals and sonic landscaping.
Consumer Lifestyle
Transport
10 May 2012
Starwood’s Go-To App
Starwood’s Go-To App Starwood's Go-To App International hotel company Starwood has launched a new app for its guest reward programme, Starwood Preferred Guest (SPG), to provide a personalised travel experience across all nine of its hotel brands.
Food, Beverage & Hospitality
Hospitality & Service
18 Apr 2012
Guest Services Go Mobile
Guest Services Go Mobile Guest Services Go Mobile Fast-evolving, tech-driven services now permeate into most areas of creative and consumer-driven industries. The technology employed is wide-ranging and pioneering – from interactive mirrors in changing rooms, to iPad menus in restaurants – with concepts often providing inspiration for a wide range of industries. Stylus explores the possibilities.
Food, Beverage & Hospitality
Hospitality & Service
29 Mar 2012
Slow Hospitality: Peninsula Hotels
Slow Hospitality: Peninsula Hotels Profile: Peninsula Hotels The Peninsula Hotels Group is one of the most prestigious hospitality brands in the world, known for fusing heritage with innovation and first-class service. With nine hotels across Asia and North America, Peninsula will open a Parisian property – its first European outpost – in 2013. Stylus speaks with COO Peter Borer about finding the right location, why functionality comes first, and the importance of avoiding corporate ‘clones’.
Food, Beverage & Hospitality
Hospitality & Service
09 Mar 2012
Luxury Airline Lounge, Turkey
Luxury Airline Lounge, Turkey Luxury Airline Lounge Turkish Airlines’ new lounge at Istanbul’s Ataturk International Airport proves that the air travel industry is seriously upping its game when it comes to pre-flight passenger comfort.
Food, Beverage & Hospitality
Architecture & Spaces
25 Feb 2012
Future Fast Food
Future Fast Food Future Fast Food A new wave of fast casual restaurants is redefining the experience of quick and affordable dining with a powerful combination of technology, sustainability and extreme customisation. Stylus investigates some of the key developments emerging from this thriving sector of the restaurant industry.
Food, Beverage & Hospitality
Hospitality & Service
24 Oct 2011
Park Hotels: India’s New Hospitality
Park Hotels: India’s New Hospitality Park Hotels Indian hoteliers are bracing themselves for the en masse arrival of international competition within the luxury hotel sector. Stylus speaks to Priya Paul, of the unapologetically urban, sleekly modern and anti-heritage Park Hotel Group. Paul has confidently re-positioned The Park Hotels as India’s leader in contemporary hospitality, catering to not only international travellers but the tastes of India’s rising middle classes.
Food, Beverage & Hospitality
Hospitality & Service
26 Sep 2011
25hours Hotels' Christoph Hoffmann
25hours Hotels' Christoph Hoffmann Profile: 25hours Hotels Rooms that tell stories about locals, hotels that use shipbuilding materials and cater to bleisure travellers – the German 25hours Lifestyle Hotel Group is nothing if not quirky. Stylus interviews CEO and founding partner Christoph Hoffmann.
Food, Beverage & Hospitality
Hospitality & Service
19 Aug 2011
Ushuaia Ibiza Beach Hotel
Ushuaia Ibiza Beach Hotel Ushuaia Ibiza Beach Hotel The Ushuaia Ibiza Beach Hotel which positions itself as a party property has launched wristbands with RFID technology to connect its social-media-obsessed guests to Facebook.
Food, Beverage & Hospitality
Hospitality & Service
18 Aug 2011
Design Hotels: Made By Originals
Design Hotels: Made By Originals Made By Originals Design Hotels, a network of independent hotels founded by Claus Sendlinger in 1993, has launched a new website, Made by Originals, that pays tribute to the driving forces and creative minds behind its member hotels.
Food, Beverage & Hospitality
Advertising & Branding
01 Aug 2011
Digital Detox
Digital Detox Digital Detox In contrast to the majority of the hospitality industry actively embracing the digital revolution of smart technologies, the Renaissance Pittsburgh Hotel, Hotel Monaco Chicago, the Quincy hotel in Washington, Teton Mountain Lodge & Spa and Lake Placid Lodge have all introduced a ‘digital detox’ package.
Food, Beverage & Hospitality
Hospitality & Service
20 Jul 2011
New Hotel by Campana Brothers
New Hotel by Campana Brothers New Hotel Athens This July, New Hotel Athens, part of the Yes! Hotels chain, opened its doors to guests. Owned by Greek Cypriot art collector Dakis Joannou, the former Olympic Palace Hotel, originally opened in 1958, has been restructured, piece by piece.
Food, Beverage & Hospitality
Architecture & Spaces
18 Jul 2011
Travellers Trial Chromebook
Travellers Trial Chromebook Chromebook Trials Ace Hotel and Virgin America airlines have both teamed up with Google to allow their customers to trial the new Chromebook laptop.
Food, Beverage & Hospitality
Advertising & Branding
14 Jul 2011
In-Room & On Trend: Hotel Amenities
In-Room & On Trend: Hotel Amenities In-Room & On Trend From grooming products to technology, in-room hotel amenities have come of age as a slew of hotels around the world are responding to the latest consumer trends. Stylus discovers how these developments are taking shape.
Food, Beverage & Hospitality
Hospitality & Service
11 Jul 2011
In-Flight Tie-Ups
In-Flight Tie-Ups In-Flight Tie-Ups The airline cabin has become the focus of link-ups between carriers and a number of designers, brands and personalities. Stylus surveys how airlines are collaborating with the worlds of fashion, food, design, beauty and electronics to delight and reward passengers.
Product Design
Transport
04 Jul 2011
Beyond Food & Beverage
Beyond Food & Beverage Beyond Food & Beverage A number of upscale hotels and resorts around the world are rethinking their food and beverage (F&B) strategies. Stylus puts hotel food and beverage under the spotlight, and highlights the latest discussions and developments.
Food, Beverage & Hospitality
Hospitality & Service
27 Jun 2011
Montcalm Celebrates British Cuisine
Montcalm Celebrates British Cuisine Montcalm Chooses British The new five-star Montcalm hotel, located in the former Whitbread brewery Grade II-listed building, has opened its doors in the Barbican, London.
Food, Beverage & Hospitality
Hospitality & Service
10 Jun 2011
Fashion TV Hotel: Lifestyle Hospitality
Fashion TV Hotel: Lifestyle Hospitality Fashion TV Hotel Fashion TV (FTV) – the Paris-based, 24-hour satellite TV channel – is expanding its horizons with the launch of the Fashion TV Hotel in Dubai. Designed by DWP, the extraordinary five-star, 60-storey tower and resort will offer guests a chance to live the glamour and excess of the FTV lifestyle.
Food, Beverage & Hospitality
Advertising & Branding
06 Jun 2011
Urban Mobility: Future Transport
Urban Mobility: Future Transport Future Transport The growing pressures on urban transport systems coupled with rising emissions, most notably in China, require urgent new thinking. Stylus investigates how brands are preparing for the cities of the future and how China is responding to mass mobility.
Consumer Lifestyle
Transport
31 May 2011
Harrods’ First App
Harrods’ First App Harrods’ First App As retail becomes an increasingly multi-channel industry, a growing number of big-name stores have begun releasing their own smartphone applications. Luxury London department store Harrods followed suit last Thursday, with the launch of its GPS-assisted iPhone app.
Retail
Digital Commerce
24 May 2011
The New Concierge
The New Concierge The New Concierge Luxury hotels are refining their concierge facilities by making them more relevant to the savvy and well-informed 21st-century luxury traveller. Stylus highlights the latest discussions and developments in the world of hospitality.
Food, Beverage & Hospitality
Hospitality & Service
23 May 2011
Alila & The Art of Service
Alila & The Art of Service Alila: The Art of Service Luxury Asian hotel brands are often named as the best exponents of effortless hospitality. Stylus finds out how newcomer Alila places inspirational service and experiential practices at the heart of its business.
Food, Beverage & Hospitality
Hospitality & Service
13 Apr 2011
United Continental In-Flight Wi-Fi
United Continental In-Flight Wi-Fi United's Wi-Fi United Continental, the parent of United Airlines and Continental Airlines, plans to add wi-fi internet capabilities to more than 200 US-based Continental aircraft.
Consumer Lifestyle
Transport
11 Apr 2011
SITA Tracks Travellers
SITA Tracks Travellers SITA Tracks Travellers The Copenhagen International Airport has partnered with aviation technology company SITA to create a new programme that tracks visitors carrying Wi-Fi-enabled devices as they move through the airport from check-in and security, to the boarding gate, and back again.
Consumer Lifestyle
Transport
25 Mar 2011
The Tallest Spa in the World
The Tallest Spa in the World The Tallest Spa The St Regis Hotels & Resorts chain has opened the world's tallest spa in Tibet.
Food, Beverage & Hospitality
Hospitality & Service
28 Feb 2011
100% Waste-Free Restaurant, Sydney
100% Waste-Free Restaurant, Sydney Waste-Free Restaurant Restaurants are commonly seen as some of the most environmentally unfriendly establishments as large amounts of electricity and gas are needed to run the kitchen and left-over food is thrown out. Restrauteur Joost Bakker has challenged that notion with a 100 percent waste-free eatery in Sydney Australia’s Rock District.
Food, Beverage & Hospitality
Hospitality & Service
21 Feb 2011
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