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Brief Published: 22 Mar 2013

NYC to Install Touchscreen Kiosks in Subway


New York City’s Metropolitan Transport Authority is to install interactive ‘On the Go’ touchscreen information points across the city’s underground transport network. In partnership with US design agency Control Group, city authorities will install the touchscreen hubs at 90 stations this year to assist passengers getting around the city.

The Control Group promises that the kiosks will “change the commuting experience as we know it”, providing information on line closures, real-time network updates, neighbourhood maps and train arrival countdowns. Users will also be able to plan journeys using the device’s interactive map function. Travellers simply select their destination and the screen will display step-by-step instructions for the journey, taking into account engineering work and delays. When not in use, the screen will function as digital advertising billboards, generating revenue for the city.

From braille-like navigation devices for the blind to travel planning apps providing real-time network updates, services leveraging technology to improve the urban travel experience are multiplying. For more ideas on how to improve city travel, take a look at Urban Mobility Solutions and Urban Mobility: Future Transport.

The Control Group