The growing importance of contextually relevant ‘moments’ – trading on of-the-moment desire and the expectation of instant satisfaction, but also the minor panic of being always-on – was a key theme at this year’s Retail Business Technology Expo. See also Contextual Commerce.
- Dinner App Capitalises on Mealtime Panic: UK supermarket Waitrose is testing a recipe inspiration service targeting shoppers in a rush – feeding on minor panic. Matt Clifton, head of customer experience at Waitrose, said: "Around 40% of us don't know what we're going to eat tonight by 4pm." The app suggests recipes, but also tells consumers which ingredients they probably already have at home based on past purchasing data.
- Tesco x Google Home Captures Instant Desire: British supermarket Tesco has developed a service for the Google Home connected speaker device (Google’s answer to Amazon Echo). It enables shoppers to tell their connected speaker to add products to their online shopping basket, removing the need to open their smartphone app or turn on their computer to do so. For more on seamless and effortless searching, see Harness the Hunt: Retail’s New Search Strategies.
Tesco is also experimenting with other areas of the connected home and voice-activated shopping. Paul Wilkinson, head of technology research at its innovation team Tesco Labs, revealed it’s working on a barcode scanner fridge magnet for instant reordering. However, Amazon Dash-style buttons didn’t work so well – in a trial of similar buttons, Tesco found few consumers used them after the first week, with most seeming to forget they were there. See also Tesco’s New Digital Strategies.