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Brief Published: 26 Jun 2012

Sherpaa: Healthcare On Call


Employers providing healthcare for their workers should take note of Sherpaa, a New York City-based service that connects patients with its local staff of doctors 24/7 via phone and e-mail.

Clients can consult with Sherpaa’s doctors – including an allergist, dermatologist and a general surgeon – by phone or e-mail. They can describe aches and pains and even send pictures of minor injuries or issues to get advice. If Sherpaa’s staff cannot solve the issue, they will connect clients with suitable specialists in the NYC area.

Sherpaa believes “round-the-clock phone and e-mail access” to its doctors, which it refers to as “Sherpaa Guides”, will reduce healthcare costs by preventing unnecessary medical visits. It also aims to streamline the process for patients. Juggernaut blog-hosting platform Tumblr has already signed its staff up for Sherpaa’s services.

Providing a more personalised, technologically adept and consistently accessible form of healthcare consultation for patients could become an essential service as healthcare costs continue to rise and patients seek more efficient and affordable medical guidance.

See the Stylus report Repositioning Health for more examples of products and services that encourage the commercial uptake of healthcare.