Bradesco Next: Technological Banking
Brazilian bank Banco Bradesco has opened a new branch showcasing its latest technological advances in JK Iguatemi Mall – São Paulo’s largest shopping mall. Called Bradesco Next, the branch model spotlights the bank’s new interactive elements, developed in collaboration with Portuguese technology design company YDreams. The branch features cash machines that utilise biometric logins (or handprint recognition), digital avatars that provide customer service, and privacy-enhancing design features.
The innovations on view at Bradesco Next are unlikely to be used in American or European banks for several years, though some branches in Japan and around Europe have experimented with biometric ATM logins in the past. With the cardless, biometric login process, customers can access their accounts at the ATM just by having their handprint verified. These ATMs can also send receipts to customers’ email addresses, helping to cut back on paper use.
Security advances include an angular queue arrangement that discourages clients from seeing over an ATM user’s shoulder while they wait, as well as clear interior bank walls that become opaque to provide clients with additional privacy while they meet with digital avatar bankers. If these avatars cannot provide the client with sufficient account information, an on-screen human banker is also available.
Bradesco’s developments in banking technology are part of a larger interest in advancing, streamlining and personalising the banking experience for clients.